Hot Live
Contact Us
Need help?
For account, livestream, safety, or privacy issues, contact us by email. Include enough detail to identify the problem, but never share passwords or authentication codes. Response times depend on the nature and volume of requests.
[email protected]Help Center
Frequently Asked Questions
Q. How do I get Hot Live?
Use the download links provided on the official Hot Live website or the app’s available official store listing. Avoid unofficial installation files.
Q. How do I sign in?
Use the Google sign-in option in the app when available. Hot Live does not require you to create a separate Hot Live password for Google sign-in.
Q. Who can use Hot Live?
Hot Live is for adults aged 18 or older only. People under 18 may not create an account or use the service.
Q. Is Hot Live free to use?
Basic access to available public livestreams is free. Optional paid features, such as coins or gifts, may be offered in supported app versions; check the in-app information before purchasing.
Q. Can I watch livestreams without signing in?
Some public livestreams and profiles may be accessible without an account. Signing in may be required to comment, interact, report content, or use account-specific features.
Q. How do I report harmful content or a user?
Use a Report option in the app if it is available for the content or account. You can also email [email protected] with the username, a relevant link or livestream time, and a description. Do not send passwords or unnecessary sensitive information. Reports are reviewed and action is taken when appropriate.
Q. What content and conduct are not allowed?
Hot Live does not permit sexually explicit or exploitative content, threats, harassment, privacy violations, fraud, or other unlawful or harmful behavior. These rules apply across livestreams, comments, profiles, and messages where available. See our Terms of Service for the full rules.
Q. How can I protect my privacy and safety?
Avoid showing or sharing sensitive personal information, including precise locations, contact details, documents, and details of your daily routine. Public livestreams may be viewed or retained by others, and private messages may be saved by their recipients. Be careful when interacting with people you do not know and before agreeing to activities outside the app.
Q. What should I do if an interaction concerns me?
Stop the interaction and report the account or content through an available in-app option, or email [email protected] with the account name, relevant link, approximate time, and a short description. Do not send passwords or unnecessary sensitive files. If someone faces immediate danger, contact local emergency services or the appropriate authorities. We can take action within Hot Live but cannot directly control material hosted by other services.
Q. How do I request account deletion?
Email [email protected] from the email linked to your Hot Live account when possible, with your username and a request to delete the account. We may verify account ownership. Some records may need to be retained for legitimate security or legal reasons; a fixed completion period is not guaranteed.
Q. What should I do if a livestream will not play?
Check your connection, restart the app, and make sure you are using a current supported version. You can try again later or contact [email protected] with your device, app version, and the approximate time of the problem.
Q. How do I change my password?
If you sign in through Google, manage your password and sign-in security in your Google Account settings. Hot Live does not provide a separate password-change flow for Google sign-in.
Q. Are private messages end-to-end encrypted?
Private conversations may use end-to-end encryption where that messaging mode is supported and enabled. That does not cover public comments, livestreams, or all related metadata. Avoid sharing sensitive information in public chat.
Q. How do coins and gifts work?
Coin balances, gifts, and purchases are available only where the feature has been enabled. Any prices, payment steps, and applicable conditions should be shown in the app before a transaction. Contact support if a transaction does not appear correctly.